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Citrix ICA SSL Error on MAC OSX

Author: James Scanlon

Updated: 07/02/2012 


  1. When logging into Citrix on MAC OSX using Firefox, some users may get the following error’You have not chosen to trust “Verisign Class 3 Extended Validation SSL SGC CA”, the issuer of the server’s security certificate (SSL error 183)’
  2. Open Firefox preferences + Advanced Tab
  3. View Certificates button
  4. In the Certificates dialog, switch to the Authorities tab and find the “Verisign Class 3 Extended Validation SSL SGC CA” entry 
  5. Click on the Export button and give the file an extension of .crt – save to the desktop
  6. Double click the .crt file on the desktop + click Add
  7. Right Click the newly imported certificate + Get Info + Change the Trust option to + Always Trust
  8. Try to relaunch the Citrix Access


  1. sd says:

    THANK YOU!! After hours of futile endeavours, your excellent step-by-step help enabled me to login and (hopefully) meet a critical deadline.

  2. Jenny says:

    I am having the same issue, but when I go to “Get Info” on my certificate the “Trust” tab is not there. Any idea why?

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