Problem: Citrix Receiver 4.2 BSOD (and 4.1)
During the installation of the new Citrix Receiver 4.2 (and 4.1), laptops, desktops and VMs were all blue screening at about 70% through the installation process.
And on restart we received
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
If you have already installed it and BSOD’ed your machine you MUST select F8 and choose ‘Last Known Good Configuration’ on reboot otherwise its likely the machine will then be bricked.
Disable any USB device scanning or blocking software
Uninstall or disable the Landesk agents
This is more than likely related to the citrixusb driver installation so disable any USB driver or device blocking software.
In our instance (and after much troubleshooting) turns out it was a conflict with the Landesk (blocking USB device insert / install) 9.5 SP2 (“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version = 22.214.171.124)
Upgrade Landesk agents to 9.6 SP1
(“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version will = 126.96.36.199)
We ran into this issue with Landesk 9.5. Until we upgrade to 9.6 and fix it for good we fixed the BSOD issues by running the Citrix Receiver cleanup tool, and making sure the ctxusbm.sys driver in C:windowssystem32drivers was replaced with a good version (we copied it from another machine).
Apparently our BSOD issues are now fixed in receiver 4.3 only just released from Citrix today!