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Netscaler MAS Error when adding Netscaler Instance


We received the following Netscaler MAS Error when adding Netscaler Instance to be monitored by the NMAS.

1 Error: Licence cannot be retrieved. Either the Netscaler is unresponsive or the login credentials are incorrect.

Screen Shot 2016-08-17 at 22.20.13


There are a number of reasons this may come up

  1. you are not running an enterprise or platinum licence on the Netscaler appliance.
  2. you have connected to the SNIP and not the NSIP of the netscaler device
  3. you are blocked from communicating with the netscaler NSIP by network firewall etc
  4. you do not have SNMP enabled on the NSIP – so get this enabled



  1. PJ says:

    This can also occur if you’re missing the certificate on the internal NSIP service. Giveaway is Client Hello failing in a network capture on the target appliance.

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