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Citrix Receiver 4.2 BSOD

Problem: Citrix Receiver 4.2 BSOD (and 4.1)

During the installation of the new Citrix Receiver 4.2 (and 4.1), laptops, desktops and VMs were all blue screening at about 70% through the installation process.

Citrix Receiver 4.2 Install BSOD

 

STOP: 0x000000CA

And on restart we received

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057

Additional information about the problem:
BCCode: ca
BCP1: 0000000000000002
BCP2: FFFFFA8003A96060
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

If you have already installed it and BSOD’ed your machine you MUST select F8 and choose ‘Last Known Good Configuration’ on reboot otherwise its likely the machine will then be bricked.

Workaround

Disable any USB device scanning or blocking software

Uninstall or disable the Landesk agents

Solution

This is more than likely related to the citrixusb driver installation so disable any USB driver or device blocking software.

In our instance (and after much troubleshooting) turns out it was a conflict with the Landesk (blocking USB device insert / install) 9.5 SP2 (“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version = 9.0.3.45)

Upgrade Landesk agents to 9.6 SP1

(“C:\Program Files (x86)\LANDesk\Shared Files\residentAgent.exe” version will = 9.60.0.225)