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AWS Workspaces Error – This OS/platform is not authorized to access your Workspace

Situation

Recently a customer received the following message ‘this OS/platform is not authorized to access your Workspace’ when connecting to newly built AWS Workspace instance whilst attempting to connect via ‘Web Access’¬†https://clients.amazonworkspaces.com/

This OS/platform is not authorized to access your Workspace
If the problem persists please contact your Workspaces Administrator.
ERR_DEVICE_ACCESS_DENIED

Solution

Web Access needs to be explicitly enabled. As these were relatively new workspaces (May 2018) the workspaces also didn’t have to be rebuilt to allow web connectivity¬†contrary to the AWS documentation.

 

Open the AWS Console

Select Workspaces

Expand Directories

Select your Directory and click Actions then Update Details

Expand the 4th Section Access Control Options

Tick Web Access

Scroll to the bottom of the update details page and click Update and Exit